1 – What personal data do we process?
We collect and use only the personal data that we need in the context of our business as campgrounds, caravan parks or recreational vehicles and recreational accommodation rentals. We may collect different categories of personal data, including :
. Identification and contact information (surname, first name, place and date of birth, identity card and passport number, postal and e-mail address, telephone number, gender, age or signature), family situation (number of children)…
. Data relating to interactions with our business campsites, caravan parks or leisure vehicles and leisure accommodation rentals on our website www.camping-lecloscacheleux.fr our mobile application, on our social network pages (Facebook, Instagram… ), during interviews and telephone conversations or in e-mails.
. We may collect sensitive data subject to your consent, such as health data.
. The data we use may be collected directly from our customers or obtained from partners or service providers with whom we collaborate for the marketing and communication of the services we offer in our establishment.
2 – Why we use personal data :
To perform a contract or provide pre-contractual information with our customers.
To provide information about our rentals and services.
To assist our customers with contract applications.
As part of customer relationship management, to assess customer needs.
To distribute the cancellation insurance product.
3 – How long do we keep personal data?
We keep personal data for the duration of the contractual relationship and for the periods necessary to comply with the applicable legal and regulatory provisions: 5 years for contracts concluded within the framework of a commercial relationship, 10 years for invoices and contracts concluded by electronic means.
4 – What rights do our customers have and how can they exercise them?
Right of access: To obtain information about the processing of personal data and a copy of the personal data.
Right of rectification: If personal data is inaccurate or incomplete, the customer may demand that it be amended accordingly.
Right to erasure: The customer may request the deletion of his or her personal data to the extent permitted by the regulations.
Right to limit processing: The customer may request the limitation of the processing of his personal data.
Right to object: The customer may object to the processing of his or her personal data on grounds relating to his or her particular situation. The customer has the absolute right to object to the processing of his or her personal data for the purpose of commercial prospecting, including the profiling related to such prospecting.
Right to the portability of personal data: Where this right is applicable, the customer has the right to have his or her personal data returned to him or her or, where technically possible, to have it transferred to a third party.
Right to define retention instructions: The deletion or disclosure of personal data, applicable after death.
Right to withdraw consent: If the customer has given consent to the processing of their personal data, they have the right to withdraw their consent at any time.
The customer can exercise the rights listed above, by mail addressed to Le Clos Cacheleux by contacting us on our site Le Clos Cacheleux. If the customer has any questions about the use of his personal data, he can contact our data protection officer by mail at firstname.lastname@example.org.